'summer of service' event links 300 young pros with nonprofit volunteer projects
Some 300 young professionals and interns from 26 local businesses and organizations volunteered their time at this year's Business Volunteers Unlimited's (BVU) Summer of Service event on July 20. The number is a large increase from last year, when 199 volunteered. The volunteers planted urban gardens, organized medical donations for humanitarian aid shipments, painted shelters, interacted with seniors and more at 17 local nonprofit organizations.

BVU's mission is to link businesses and nonprofits to foster excellence in the nonprofit sector. Since 1993, BVU has connected 228 businesses to 439 nonprofits to complete over 1,600 service projects.

The idea is to help out the non-profits while also providing a social event.

"The event is great in different ways," says Nick Borchers, an intern at BVU's Volunteer Center. "Some of the things we were hearing from businesses is interns and young professionals really want to get involved in the community. A lot of the volunteer projects are geared toward leadership functions and team building skills."

The 2011 Deloitte Volunteer IMPACT Survey reports that more than 60 percent of young professionals factor a company's commitment to the community in making a choice between similar jobs.

The summer of service also provides a great networking opportunity. "It's an opportunity to meet with other people," Borchers says. "It's another way to connect with more people -- the organizations are looking at the interns and the interns get to see what the organization is really about."


Source: Nick Borchers
Writer: Karin Connelly



growing carfolks.com provides online forum for car buyers to find, review dealers

Car salespeople often have the reputation of being slick and shady. But Mark Dubis thought, "What if there was a way for those dealerships and salespeople who do a good job to get the recognition they deserve?" So Dubis created Carfolks.com in 2008, an interactive Facebook-style site for the auto sales industry. Based in Lakewood, he's been tweaking the site since then. Now the site is at "full speed."

"People who are good don't have the tools to have a virtual brag book," Dubis explains. "We're the only website in the country that has an interactive map of every dealer in the country. Any consumer can log on and rate any salesperson in the country."

The concept is simple: Give customers a forum to share their car-buying experiences with the dealership and salesperson. The site allows prospective customers to find dealerships with strong customer focused attitudes. Dealerships and their sales teams are rated for their performance, and all reviews are posted on the site. Dealers have the opportunity to contact the customer and work to ensure the customer issues are addressed.

"The majority of customers are happy or satisfied, they just don't have a way to say it," says Dubis. He likens the site to Carfax. "Carfax validates the vehicle, Carfolks validates the dealer. Carfolks is essentially word of mouth advertising."

Carfolks.com currently employs three people. As the site grows, the company plans to hire at least four people in sales and programming positons.


Source: Mark Dubis
Writer: Karin Connelly

hr pro uses his spare time to help others tune up resumes, find jobs

Mike Perry has a rather strange hobby. In his spare time, the president of Szarka Financial Management uses his skills as a hiring manager to help people spruce up their resumes and find new jobs.

"It all started when one of the financial managers literally walked a client into my office and said, "so-and-so got laid off from the Cleveland Clinic. Can you take a look at her resume?'" explains Perry. "So I sat down with her. Soon, I had a parade of clients, family members, and friends coming to me."

In the three or so years he's been doing it, Perry estimates he's consulted with nearly 500 people -- free of charge. He sees eight to 10 resumes a week, from everyone from tool and die makers to CEOs, and he has an 85-percent success rate finding his 'clients' new jobs. Additionally, Perry speaks to job-seeking groups on a regular basis and has a job-seeking tips blog, In the Business of You.

Perry speaks from experience. "When I was laid off from KeyBank in 2001, I found there's a lot of inaccurate and poor advice for job seekers," he says. "When the economy took a turn for the worse, I saw it as a chance to pay it forward. People are getting terrible advice on how to get a job. I don't rewrite people's resumes. I give them the tools to do a much better job of it."


Source: Mike Perry
Writer: Karin Connelly



local entrepreneur's $10m gift the largest in csu's history

Local entrepreneur and Cleveland State University alumnus, Monte Ahuja, has donated $10 million to his alma mater to fund scholarships and an endowed professorship in business. The announcement was made during a special celebration on June 24 in the university's student center, marking the largest gift in the university's 47-year history.

The founder of Transtar Industries, a $600 million a year global leader in transmission replacement parts, Ahuja got his start at CSU in the 1970s with his business plan for a marketing class. He got an A for the plan that launched his career. He's been an active alumnus ever since, serving as chairman of the board of trustees from 1992 to 1998.

"Monte Ahuja has been a strong supporter of the school for a long time," says spokesperson Joe Mosbrook. "In support of CSU president Ronald M. Berkman's transformation plan, it seemed a good time to step up with this gift."

The majority of the money will be earmarked for scholarships in business, with a portion dedicated for scholarships in engineering. The gift will also fund an endowed professorship in business, the Monte Ahuja Endowed Chair of Global Business.

"The endowed chair will allow Cleveland State to bring in heavy hitters in global business," says Mosbrook. "The business school has a particular focus on global business, more so than any other school in the area."

Before the event, the board of trustees unanimously voted to re-name the college of business the Monte Ahuja College of Business.

Source: Joe Mosbrook
Writer: Karin Connelly


moms launch magazine to fill teen gap in the media market

Four years ago, Susan Borison and Stephanie Silverman were regular moms who were struggling to make the right choices while raising their children. Though they found plenty of resources addressing issues regarding young children, they found a void as their children reached adolescence. So the Beachwood-based moms started their own magazine, Your Teen.

"I have five kids and parenting magazines started to be irrelevant when they hit age eight," explains Borison. "I used to say to my husband, 'I want the next magazine,' and he said, 'Just do it.'"

So, with no background in journalism or publishing, the two women set out and launched Your Teen in 2008. The goal was to address the daily struggles of raising a teenager. Today, the magazine is published quarterly and goes out to 20,000 homes and is available at Barnes and Noble bookstores in Ohio, Michigan and Pennsylvania. The magazine has a staff of five, plus interns.

"We want to empower parents to feel knowledgeable and raise their kids in a way they feel comfortable," says Borison. The mag covers everything from substance abuse and sexuality to driving and mental health. They tap experts such as Ellen Rome, head of adolescent medicine and the Cleveland Clinic, and Judy Stenta of Bellfaire JCB, for insight and advice, and host panel discussions three times a year.

"We kept falling on people who wanted to help us," says Borison of the resources they have. "The generosity of sharing their time and knowledge is incredible. We just get 'yes' over and over."


Source: Susan Borison
Writer: Karin Connelly


with new openings, huntington proves commitment to cleveland

Huntington showed its commitment to Cleveland last week with the opening of 10 branches in area Giant Eagle stores, with plans for eight more on the way.

"The 10 openings have created 77 jobs to date," says Huntington's Greater Cleveland president Dan Walsh. "By the end of the year we will create more than 100 jobs in Cleveland. With the Giant Eagle openings we are one of the largest markets in Cleveland, and by 2012 we will be the largest."

Over the next four years the bank plans to open a total of 45 branches in the region, creating 300 new jobs. "It shows our dedication," says Walsh. "As a lifelong Clevelander, one of the really exciting things about Huntington is its dedication to Cleveland. This Giant Eagle endorsement is another way of talking the talk."

The new branches will tout the convenience of being in the Giant Eagle stores, with extended hours and banking seven days a week. In addition to the 45 branches in Giant Eagle, Huntington has 62 free-standing branches.

Walsh says Huntington just wants to be a part of the economic growth in the region. The bank is the top SBA lender in Cleveland, with a $4 billion commitment to invest in small businesses. "We believe Cleveland is a great place of opportunity," says Walsh. "We expect through these investments we'll catalyze our economic share. Huntington's really thrilled to be a part of this economic growth."


Source: Dan Walsh
Writer: Karin Connelly


cle to host 2-day wind summit to boost local industry

Community leaders want to harness the wind in Cleveland. The future of wind turbines is here, with the recent arrivals of turbines at Lincoln Electric and Olympic Steel. And more are on the way. This industry is why GLWN is hosting a two-day summit, Making it Here: Building Our Next Generation Supply Chain. GLWN is an international supply chain advisory group and network of manufacturers. Their mission is to increase the domestic content of North America's wind turbines.

The summit will cover the biggest issues in supply chain challenges when it comes to bringing turbine manufacturing to the region. "The conference deals with some of the biggest issues: technology, business development and political issues," says Ed Weston, director of GLWN in Cleveland. "With the heavy concentration of supply chains in the region and access to Lake Erie, Northeast Ohio is an ideal location for wind turbine factories."

Cleveland historically has been a leader in harnessing the wind. In fact, Charles Brush built the first automatically operated wind turbine for electric production in 1888. He used the turbine to power his house on 38th Street and St. Clair Avenue.

"Nearly 100 years later, the industry was commercialized in Cleveland with government-subsidized programs," says Weston. "In the late 1970s and early 1980s NASA was building turbines that were larger than anything we see today. Then wind turbines went out of vogue in America because the government lost interest."

While the industry was exported to Europe in the 1980s, Weston is optimistic he can bring it back to Cleveland. "The challenge is we're competing with companies that have been making parts for many years, so they have an advantage on us," he says. "But ur advantage is most of the parts are very big and don't travel well. With a turbine OEM and a busy supply chain, the number of jobs created would be in the thousands."

Source: Ed Weston

Writer: Karin Connelly

widespread adoption of online ordering system prompts ONOSYS to add '5 to 7' new staffers
Three college friends could never have imagined that their mutual love of pizza was going to turn into a lucrative career. In 2003, Stan Garber and his Case Western buddies Oleg Fridman and Alex Yakubovich had a small website design company. When Rascal House Pizza approached them to build on online ordering system, ONOSYS Online Ordering Systems was born.

"We had a huge opportunity," says Garber. "I knew I didn't want to order food over the phone any more -- especially at 1 a.m."

In no time at all the three sold off their design company, raised some capital and started ONOSYS. After "a lot of hustle and bustle," ONOSYS, which is headquartered on E. 40th Street, is the second largest restaurant online ordering company in the country, with clients like Panera Bread, Applebee's and Papa John's International. More than 75 restaurant chains in the U.S., Canada, Mexico and Ireland use their system.

"These restaurant chains are seeing a 20 to 25-percent increase in ticket sales with our system," says Garber. The company is on track to process $100 million in to-go orders in 2011.

While adoption of the idea was slow at first -- only 15-20 percent in the first two years -- the concept took off in 2008. "There are huge benefits to the customer, but also amazing benefits for the restaurant," says Garber. "The bigger chains are now adopting this [technology] quite fast and the smaller chains are starting to."

The company has steadily grown in its four years -- from five people in 2008 to 13 today. "We've seen the most amount of growth this year," says Garber. "We're probably hiring five to seven more people this year."


Source: Stan Garber
Writer: Karin Connelly

rta spruces up stops with transit waiting environment program
The Greater Cleveland RTA Citizen's Advisory Board is making riding the bus a little more pleasurable. The Transit Waiting Environments (TWE) initiative was incorporated five years ago to improve the pedestrian environment at bus stops. The goal of the program is to provide enhanced passenger amenities and information to encourage bus ridership.

"Eighty percent of our ridership takes the bus," says Maribeth Feke, RTA's director of programs and planning. "The Citizens Advisory Board mentioned that some of the bus stops had no more than a sign and were in poor condition." RTA responded by securing Federal grant money to improve the bus stops.

Interested neighborhood groups submit proposals to receive the grant money. Eligible projects include historic preservation, creation of public art, signage, bicycle access, pedestrian pathways and landscaping.

RTA has completed about 10 projects so far, including bus stops in Lakewood, Tremont, Slavic Village, the near-west side around Gordon Park, and Euclid. Other projects are underway in Cleveland Heights and at the CMHA headquarters.

"Each is individual and has merit to them," says Feke. "It's good for riders to get a better bus stop. It's good for really everyone. It's a nice redevelopment tool."

Bike shelters have been installed at Triskett, West 117th Street and Shaker Rapid Transit Stations and Southgate Transit Center. Public art in the form of functional seating has gone in on Detroit Avenue and W. 65th Street. Future projects include a solar bus station in Cleveland Heights and public art recycling bins along the RTA red line stations.


Source: Maribeth Feke
Writer: Karin Connelly


growing riot creative brand prompts a fresh round of new hires for ARC

ARC, formerly known as eBlueprint, is bringing new jobs and advanced technology to the Cleveland area through the introduction of the Riot Creative Imaging brand. ARC's main businesses is focused on architecture, engineering and construction printing needs, employing 45 people in its Cleveland office and six in Akron. The Riot brand adds large format full color printing to the company's offerings.

The Riot brand specializes in large format digital printing for indoor and outdoor visuals, P-O-P displays, in-store graphics and signage, and event graphics and signage. The division's success has allowed Cleveland's ARC to invest $500,000 to improve service capabilities, add local employees to the Riot team and double Riot brand revenue over the past year.

"We have an awesome team and an awesome operation here," says executive director Frank Loughan. "Over the past 18 months we've invested quite heavily in this brand. The Riot brand has been a breath of fresh air for us."

The company is on track to double sales again this year and continue to add staff.

"It used to be two people running the whole show," Loughan says of the Riot component. "Now we're at seven. If this trend continues, we're just going to continue to feed the beast and hire eight or nine more people and be in the mid-teens by next year. This business keeps growing and growing,"

Source: Frank Loughan
Writer: Karin Connelly

business is booming in little italy thanks to slew of new openings
Business is booming in Little Italy, and the past year has seen a slew of new shops open in the historic community. Known for its galleries, shopping and great Italian restaurants, Little Italy welcomes newcomers peddling everything from fabric to vintage apparel.

The new specialty shops and galleries fit right in, embracing the old world feel of the neighborhood. Heartstrings, an antiques, art and unusual gifts boutique, moved from the basement of the former Lycium School building to a larger store in a former church on Murray Hill. Known for having "all things quirky," the store features vintage apparel, art, sterling silver and handmade soaps and oils. "There's so much to look at," says Sue Marrone, president of the Little Italy Merchants Association. "It's pure eye candy."

Bolt and Spool, which sells fabrics, patterns and ribbons for children's clothing, opened in November in the old school on Murray Hill. Owner Nan Webb chose Little Italy because it reminded her of Europe, where many of her fabrics come from. "With the cobblestone streets in Little Italy it kind of feels like you're there," she says. "In the school, it feels like you're not alone. There's a sense of community there."

Serafino Gallery and Design on Mayfield Road features the work of local artists. The non-profit company holds regular exhibits by local artists in various media. The shows promote arts and the community. "They have incredible showings there," says Marrone.

These businesses are just a taste of what Little Italy has to offer. "There's always neat things to do down here," says Marrone. "It's always a great place to be and it's a tremendous source of pride."


Source: Sue Marrone
Writer: Karin Connelly


now open, pnc smarthome will inspire sustainable practices

The PNC SmartHome is complete at the Cleveland Museum of Natural History and open to visitors who want to learn how to make environmentally-friendly improvements to their own properties. The 2,500-square-foot three-bedroom house uses 90 percent less energy than a traditional home, and it uses no furnace for heating and cooling. The walls are a foot thick and packed with insulation, while the windows are triple-pane glass -- both of which reduce heat loss. The home is heated and cooled with small heat pumps.

"The museum wanted to help people understand how they can dramatically reduce energy consumption," says David Beach, director of the GreenCityBlueLake Institute at CMNH. "We think the SmartHome will be the first home to receive passive home certification in Northeast Ohio."

Other features include hardwood floors made from 100-year-old reclaimed wood and artwork with environmental themes created by local artists. The landscaping features storm water management techniques to keep rain water on-site instead of in storm sewers.

So far, the home has been well-received. "People walk in it and go, 'wow,'" says Beach. "What they are reacting to immediately is what a beautiful home it is. Then they see they can learn things [to do] for their own homes."

The house will be moved to an empty lot on Wade Park Boulevard this fall and will go on the market soon. Beach says they've already received inquiries about purchasing the house.

Tours run Monday through Saturday 11 a.m. to 4 p.m., Wednesdays from 11 a.m. to 9 p.m. and Sundays 12:30 p.m. to 4 p.m. Tickets are $5 with museum admission, $3 for those who can't go upstairs. Children 2 and under are free.

Source: David Beach
Writer: Karin Connelly



case grads' award-winning software to help online sellers

Recent CWRU mechanical engineering graduates Austin Schmidt and Solomon Alkhasov won the 2011 Idea Competition, sponsored by LaunchHouse and CSU's Accelerated MBA program at Nance College of Business. They created a company called Affinity Algorithms, which develops proprietary computer arbitrage software to facilitate transactions between buyers and sellers in various online marketplaces. The software provides greater liquidity and price transparency in the marketplaces.

"We are developing a suite of online software that helps the seller in fragmented marketplaces better manage inventory," explains Schmidt. Although Schmidt and Alkhasov came up with the idea from their experiences buying and selling textbooks in college, they say it can be applied to many online marketplaces.

The idea for Affinity Algorithms came about in January, they set up shop in March, and landed at LaunchHouse this month. They plan to roll out a full build of the software in September.

Students from all Northeast Ohio colleges and universities were invited to pitch a business concept to a panel of entrepreneurs, venture capitalists, CSU faculty and LaunchHouse staff. The contest primarily focused on students who had innovative ideas in the fields of software and internet technology, low-tech medical devices and clean energy.

The second winner is Ronny Shalev, also a student at Case. Shalev created a product known as an autonomous intravenous (IV) insertion tool that will be the most effective replacement for the current procedure of manual vein localization and needle insertion. Shalev's tool will completely replace the need for trained medical staff.

Contest winners were each awarded a $2,500 scholarship to the Global AMBA program along with a prize basket of support services from LaunchHouse, "Additionally, we received a $500 check from LaunchHouse, along with a bunch of services that include legal services, accounting, and free space for three months," says Schmidt. "All in all, a very comprehensive package with everything needed to get a business off the ground."

The winners will also have the opportunity to compete for up to $5000 in follow on funding.


Source: Austin Schmidt
Writer: Karin Connelly


open office gives home-based workers a place to be productive
While working from home has its benefits -- and is an increasing trend -- people often miss the social interaction that comes with working in an office. The Open Office is a co-working environment designed to provide temporary and permanent work environments for people who don't want their homes or local coffee shops to also serve as their main workspaces.

"Since 2005 there has been growth in just about every city," says founder Andrew Auten of the co-working concept. "People started working from home more, either through their companies or starting out on their own. People who work from home are not tethered to a building or a desk, but at the end of the day people get isolated."

The Open Office, scheduled to open this fall in the Coventry School building in Cleveland Heights, will offer workspace in a professional environment on a membership basis.

"Our target market is the solo entrepreneurs -- people who have struck out on their own," Auten explains. "My experience is a typical person has a boost of productivity working at home, because there are fewer distractions and they get a lot done, then it starts to dissipate."

Patrons can buy packages ranging from a day pass for a desk to resident offices. Members will have access to conference rooms, team rooms and a receptionist. "You can reserve these rooms for one-on-one meetings and client meetings," says Auten. "You'll have a clean, corporate space instead of a coffee shop or someplace else not always good to have meetings."

Auten is looking at additional space in Tyler Village on Superior and E. 36th.


Source: Andrew Auten
Writer: Karin Connelly

fund for economic future hands out $5.3m to six organizations

The Fund for Our Economic Future has awarded $5.3 million in grants to six regional economic development organizations collaborating to improve Northeast Ohio's economic competiveness. The Fund has been awarding these year-long grants since 2004.

"Part of what we do through grant making is develop a system in Northeast Ohio that we know hits on things that work," says Brad Whitehead, president of the Fund. "The purpose is to advance the economic agenda in Northeast Ohio."

The Fund for Our Economic Future is a collaboration of more than 100 foundations, organizations and philanthropists from across Northeast Ohio that strengthens the region's economic competitiveness through grant making, public engagement and research.

The grant recipients are: BioEnterprise, JumpStart, MAGNET, Minority Business Accelerator 2.5+, NorTech, and Team NEO. "Collectively, these six organizations have strengthened Northeast Ohio's economy contributing more than 2,000 new jobs, $47 million in payroll and attracting $371 million in capital," explains David Abbott, chairman of the Fund and executive director of the George Gund Foundation.

These six organizations best represent and support industries that have great growth potential -- namely manufacturing in emerging markets.

"Early on we identified the areas in which we need to work on, and we've tried to have constancy in these organizations," says Whitehead. "For a long time people thought that because we're a manufacturing economy that that was a bad thing. What we're learning is Northeast Ohio manufacturing is still an important part of our economy. We're turning old growth manufacturing into new growth products. Manufacturing is cool again."


Source: Brad Whitehead
Writer: Karin Connelly



researchers at case develop self-healing polymer for coatings applications
Researchers at CWRU have invented a polymer coating that can repair itself. Stuart Rowan, CWRU professor of macromolecular science and engineering, along with his team and researchers from the University of Fribourg in Switzerland and the Army Research Laboratory at Aberdeen Proving Ground in Maryland, has spent the last three years developing a rubber-like protective coating that heals itself when an ultraviolet light is shined on it for just a few seconds.

"The idea was to develop a coating that, if it was damaged in any way, we could repair just by shining a light on it," says Rowan. "A lot of my research is creating stimulating response materials."

The science behind the technology involves taking a long chain of polymers and reducing it to small chains. When the UV light -- much like the light used in dentist offices -- shines on them, the polymers become temporarily unglued. They reassemble when the light is shut off, thus repairing the scratches.

"It works perfectly for coating penetrations," says Rowan.

The scientists envision that self-healing polymers like theirs could be used in automotive paints, varnishes for floors and furniture, and many other applications. "The material could be used in potentially any paint or coating use," says Rowan.

Their findings were published in the April 21 issue of the journal Nature.

The team is currently in talks with companies to see if there is an interest in commercializing the material.


Source: Stuart Rowan
Writer: Karen Connelly


more than 750 show up to officially welcome shaker launchhouse

More than 750 people turned out at the new home of Shaker LaunchHouse last week to welcome the business incubator and celebrate entrepreneurial business in the region.

Speakers included Senator Sherrod Brown, Shaker Heights Mayor Earl Leiken, author and entrepreneur Ratanjit Sondhe, Benoy Joseph and Dick Pogue. Brown is the author of the Business Incubator Promotion Act and has spearheaded efforts to reduce brain drain in Ohio. Sondhe, founder of Poly-Carb in Solon, spoke about the importance of entrepreneurial communities. He mentioned that he wished LaunchHouse was around when he was starting out.

Pogue announced that the first corporate gift from the Shaker Heights Development Corporation for the economic development work at Shaker LaunchHouse is $25,000 from New York Community Bank.

Thirty-five companies exhibited in the 23,000-square-foot renovated car dealership, including LaunchHouse's 12 portfolio companies as well as area entrepreneurs educating visitors on their endeavors. Companies included everything from Wow! Cookies!, a gourmet cookie delivery company, to Sunflower Solutions, which develops and manufactures renewable energy products.

"The huge turnout for this event goes to show that this region is ready to support entrepreneurial efforts," said Todd Goldstein, co-founder of LaunchHouse. "I saw a lot of introductions take place that night so the networking alone is going to produce some real opportunities going forward."

Guests were treated to a buffet of hors d'oevres during the event, and the Umami Moto food truck was also on site. SLH plans to host regular entrepreneurial events in addition to weekly educational meetings.

Source: Todd Goldstein
Writer: Karen Connelly


within3 medical tech company expands again, this time adding a dozen
Within3 has created a way for health professionals to communicate and consult with each other, no matter where they are or with whom they are affiliated. The Cleveland-based company builds online communities for health systems, medical associations, research institutions and health professionals. Within these communities, members can access advice and research that was previously unavailable. These communities provide networking opportunities with other health professions, information on HIPPA and compliance regulations and access to information on best practices within the industry.

"Our underlying vision is to completely change healthcare, to allow health care providers to connect and collaborate in real time," says Anthony Broad-Crawford, senior vice president and CTO. "Think of us as a highly specialized Facebook group."

Founded in 2004, Within3 developed their communities around extensive research on how medical professionals communicate best. Their clients include the top seven pharmaceutical companies and three of the top medical associations in the country. "All of our patents and studies are around how physicians make decisions and interact," says Broad-Crawford. "Our platform has brought them together in a way that historically has never been done before."

Within3 has experienced tremendous growth since its founding. "We've gone from three people in a room to 55 total spread around the country in four years," says Broad-Crawford. The company just hired a CFO and senior VP of strategic client development, and is looking to fill a host of other positions. "I personally am hiring 12 people," he adds.

Broad-Crawford finds Cleveland the perfect place to run a technology business.

"What really excites me about Cleveland is how much talent is actually here and how close-knit that talent actually is," he says. "You always hear 'Why Cleveland?' We always say, 'Why not Cleveland?' We're very thankful we've had the success we've had. It's not just a thrill, it's fantastic. "


Source: Anthony Broad-Crawford
Writer: Karen Connelly


on its way to becoming nation's largest auto insurer, progressive to add 125 employees
Progressive Insurance in Mayfield Village plans to hire 125 customer service representatives in its Cleveland call center by the end of June. The company is the fourth largest auto insurer in the nation and aims to be the largest, according to spokesperson Brittany Senary.

"We're recruiting because the number of policyholders we have continues to grow," says Senary. "In fact, our auto policies are up six percent year over year right now and our special-lines policies are up five percent year over year. And we do want to be the top insurer in the country."

Progressive experienced a growth spurt last September when the company hired 260 customer service reps in its Cleveland and Mentor call centers.

"While there's not one specific thing I can point to as the reason for the growth, we do believe that drivers choose us because we make it easy to understand, buy, and use auto insurance," says Senary. "We have about 8,600 employees in Northeast Ohio and room for more."

Potential employees need to have a proven track record. "We are looking for a minimum of two years post-secondary education or two years work experience in a customer service environment, along with proven job stability of at least one year with a past employer," says Senary. "And we are looking for people who are enthusiastic about helping people with their insurance needs."

The company offers $12 to $15 an hour plus medical, dental, vision and life insurance in addition to perks such as tuition reimbursement, casual dress and on-site health and fitness services.


Source: Brittany Senary
Writer: Karen Connelly


mobile cleveland history app recognized as one of best in the world

The Center for Public History and Digital Humanities at Cleveland State University has made Cleveland history easily accessible with the launch of Cleveland Historical 2.0. The free mobile app is a combination of archival footage of Cleveland neighborhoods in the 1930s and 1940s as well as a comprehensive oral history.

"Imagine Cleveland as a living museum and we're trying to curate it," says Mark Tebeau, associate professor of history and co-director of the Center for Public History. "We're finding ways in which our own stories help us understand Cleveland better."

The app includes more than 700 interviews as part of the Cleveland Regional Oral History Collection and is a result of the combined effort by teachers, students, historians and community members. The organization has also posted many of the video oral histories on You Tube.

"As far as we know, no one else is using video for oral histories in this way," says Tebeau. "These are really great expert interviews. If you don't record it, you lose their voices."

The project has been recognized by the National Council on Public History as one of the best in the world, and received an honorable mention in the 2011 Outstanding Public History Project awards.

Tebeau has received requests worldwide to create similar apps in other cities. He is helping Spokane with a similar project through Eastern Washington University in Cheney, Washington. Locally, he is currently working with the Detroit Shoreway and Gordon Square Arts District to build their walking tours into the app for Gordon Square Arts Day on June 11, as well as Cleveland Heights Historical Society and the Downtown Cleveland Alliance.


Source: Mark Tebeau
Writer: Karin Connelly